Damage Policy

What are immediately repairable and non-immediately repairable damages?
Major damages that affect the drivability of the car are immediately repairable. whereas, smaller damages (scratches), etc which do not affect the driveabil...
Mon, 6 Feb, 2023 at 5:15 PM
Why are some damages deemed non-immediately repairable?
The longer the car is listed on the platform, the higher the revenue that lessor (Host) make on the car. If Zoomcar starts taking cars to workshop for small...
Mon, 6 Feb, 2023 at 5:15 PM
How does lessor (Host) know if the damage is immediately repairable or non-immediately repairable?
Once lessor (Host) reports damage through the checklist, looking at the images uploaded by lessor (Host), Zoomcar will try to determine if the damage affect...
Mon, 6 Feb, 2023 at 5:26 PM
Will lessor (Host) get any compensation during the time the car is in the garage?
i. In case of accident/ damage caused by the lessee (Guest) or Zoomcar, the lessor (Host) shall be entitled to a downtime compensation of INR 300 (Three Hun...
Mon, 6 Feb, 2023 at 5:28 PM
How will lessor (Host) know if his/her car is out of production?
Lessors (Host) are requested to look through the vehicle details online, they can find if the car is out of production or in production.
Mon, 6 Feb, 2023 at 5:28 PM
How many hours of downtime will lessor (Host) get if the car is in the workshop for 48 hours?
Lessor (Host) will get a downtime for 12 hours, Since, downtime eligibility starts from 36 hours after the car is taken to the workshop.
Mon, 6 Feb, 2023 at 5:29 PM
Will lessor (Host) get any downtime if the vehicle is in the workshop for 12 hours?
No, lessor (Host) will be eligible for downtime from 36 hours after the car is taken to the workshop.
Mon, 6 Feb, 2023 at 5:29 PM