Disputes

What happens if I forget my personal belongings in the car before the listing and the car gets a booking?
Zoomcar does not take any responsibility for personal belongings left by the lessor (Host) in the car. When you create a listing, Zoomcar makes the car ava...
Mon, 6 Feb, 2023 at 3:36 PM
What happens if my car is caught by police?
In case your car is caught by the police under any circumstance during a booking, Zoomcar central and on-ground team will assist you at every step in gettin...
Wed, 21 Feb, 2024 at 5:02 PM
What happens in case a third party is injured by a lessee (Guest) while driving my car while it’s being leased during a listing?
In case a third party is injured by a lessee (Guest) while driving your car, Zoomcar will post an internal inspection if approved will cover for TP loss. F...
Mon, 6 Feb, 2023 at 3:42 PM
What happens in case my car is stolen?
If such an incident occurs, Zoomcar's central and on-ground team will assist you in all legal and insurance formalities. You'll also receive compen...
Wed, 21 Feb, 2024 at 5:00 PM
What happens if my car is listed but not on booking and is damaged?
In case your car is damaged while it’s not on booking, Zoomcar will not be responsible for getting it repaired.
Wed, 6 Jan, 2021 at 9:00 PM
What can I do if my car is damaged by a Guest?
Please report the damage to us within 24 hours of the booking end time through the post-booking checklist on the app. Make sure the car is not used for pers...
Wed, 21 Feb, 2024 at 5:00 PM
What can I do if my car is not returned on time by a Guest?
As a Host, you have an SOS option in the chatbot to get assistance. Zoomcar will connect with you and help in getting the car back safely. Also, you will re...
Wed, 21 Feb, 2024 at 4:58 PM