• Lessor (Host) by Zoomcar is a peer to peer car sharing program for Car owners to let them share their cars when it's not in use on Zoomcar platform with our lessee(Guest) base and earn money and rewards.

First, you can list your car through the app after which guests can book at the price you have set. After booking, guests pick up and return the car after booking completion. The payment for each booking is credited into your bank account 24 hours after the booking ends. 

There are no restrictions; you can host as many cars as you want for any duration.

You can list any car model ranging from hatchbacks to SUVs to luxury cars as well. Fill in the interest form or download Zoomcar lessor (Host) app from App store or Play store.

Onboarding a car is a very quick process that can be done through the Zoomcar app in a few simple steps. It's paperless and can be done from the comfort of your home. Once you've listed your car, you'll start receiving bookings. 

• Once your car has been onboarded you can start creating listing from your lessor (Host) app at your will.

The host (car owner) is responsible for the car's servicing and maintenance as a business expense.

We wish that you never have to go through this! However, in an unfortunate event, of any damage/accident/TP loss/legal cases etc. while the car is on trip, Zoomcar will cover major damages cost.

Yes, hosts can pause or stop listings anytime through the Zoomcar Host app, but it's recommended to avoid affecting upcoming or ongoing bookings.

The minimum listing duration is for 60 hours. You can choose to list the car at your convenience. 

We only accept CNG+Petrol vehicles as of now.

Disputes- CNG related disputes- We suggest lessor (Host)s to remove CNG kits from their cars before onboarding, in case you proceed without getting it removed Zoomcar does not take any liability for CNG kits and CNG kit related parts during the booking Reimbursement CNG- We advise lessor (Host)s to keep CNG kit empty while sharing car on Zoomcar platform Zoomcar does not take any responsibility for CNG reimbursement

No, Zoomcar is a self-drive platform. Guests who book your car will drive it themselves. However, you can choose to deliver the car to the guest's preferred location for an extra fee.

You can pause your listing through the app by following these steps:
1. Open the App
2. Click on the three lines on the top left
3. Click on Your listings
4. Click on Modify Listing and select Edit/Pause Your Listing
5. Select the dates and confirm

You can delete your listing through the app by following these steps:
1. Open the App
2. Click on the three lines on the top left
3. Click on Your listings
4. Click on Modify Listing and select Cancel Your Listing Now

You can change the location of your listing through the app by following these steps:
1. Open the App
2. Click on the Account icon on the bottom right
3. Click on Listing Location Details
4. Seletct Edit or Add Listing Location to modify

As a host, you'll receive 60% of the booking amount for each successful booking. This is known as the booking revenue. This amount will be paid out after 24 hours of booking completion. You can refer to the earnings section on the Zoomcar app, for more details related to your payout. 

While your earning potential in the revenue share model depends on your listing frequency, bookings obtained by your vehicle and your rating, most lessor(hosts) who list:

• Hatchback models earn upto INR 25,000/month

• Sedan models earn upto INR 30,000/month

• Compact SUV models earn upto INR 35,000/month  

• SUV models earn upto INR 50,000/month

Your overall rating is the average of all ratings that you receive from  lessee(Guests) who use your car on the Zoomcar platform.

Ratings received by our  lessor (Host) help us make the booking process safer as well secure for both you and lessee(Guest) who use your car.

The ratings you receive from lessee(Guest), plays a key role towards your earning potential and you will be eligible for the monthly incentives if your overall rating at the start of the month is 4.7 or above.

Payment for each booking will be credited to your registered bank account after 24 hours of booking completion. Any outstanding or refund would be settled in the weekly payout every Tuesday.

With the revenue share model, you will be eligible to obtain 60% of the booking revenue that your vehicle earns with every booking, paid out weekly, for bookings ending in that particular week. You will also be eligible for additional incentives, paid out monthly..

You can increase your earning potential by:

·          Maintaining an overall rating of 4.7 or above

·          Ensure that you hand over the car to lessee(guest) as per Zoomcar guidelines

·          Listing your vehicle for longer periods of time and well in advance

·          Listing your vehicle over weekends and around festivals where demand for your car is higher

·          Ensure that you are listing your vehicle on our platform whenever you are not using it personally

Unfortunately, for the time being we would not onboard GST registered users.

Oustanding refunds such as payment for extra usage of your car & payments such as platform fees, penalties etc would be settled in the weekly payout every Tuesday.

Sharing your car on lessor (Host) by Zoomcar platform allows you to recover car-related costs. Earn while sitting at home. You can share the car on lessor (Host) by Zoomcar platform when the car is not in your personal use and earn every hour while you list.

• You can share your car by creating a listing with just one click using your lessor (Host) by Zoomcar app. 
• Listing refers to the time period during which you make the car available on the Zoomcar platform. 
• Each listing has a defined start date and time, end date and time and choice of designated parking location. When you create a listing, Zoomcar makes the car available to Zoomcar lessee(Guest) for booking during the listed period. One listing can have multiple bookings.

• You will receive 60% of the booking amount as the revenue share

You can reschedule or pause your listing anytime through the Zoomcar app. Please note that if you have an upcoming booking within 24 hours, you won't be able to pause the listing.

• No there is no minimum listing period, you can list at your convenience, the more you share, the more you earn.

You will be notified about received bookings through push notifications, in-app notification, WhatsApp messages and email. You can also find upcoming bookings in the booking section

Please note bookings will be automatically assigned to your car when a guest books it and there will be no acceptance of booking required from your end.

Your car will be parked at the location of your choosing.

If you receive a normal booking, the guest will pick up & drop the car at the location where it's parked.

If you receive a Home Delivery booking, you'll be required to drop & pick up the car from the guest's preferred location.


Important: You will only receive Home Delivery bookings if you have opted-in for the option & you'll be paid extra for these bookings.

• When you create a listing, Zoomcar makes the car available to Zoomcar lessee(Guest) for booking. To provide best in class car leasing experience ensure that your car is "Ready" for bookings. Remember, the better the state of the car while listing, the higher the experience for the lessee(Guest) which will mean that your car will get even more bookings with better quality lessee(Guest) in the future. This will maximize your earnings and keep the car in a great condition for your own use
• A car is deemed "Ready" when

1. it is parked at the designated parking location,
2. has the key and original car documents in the glove box,
3. all the personal belongings have been removed,
4. is in good drivable condition,
5. has jack, tools and stepney,
6. is clean and
7. must have the required fuel to ensure the drivability & smooth Guest Car pickup experience.

• You can get multiple bookings for a single listing period. 
• After a booking is complete, you can fill the end checklist on the lessor (Host) by Zoomcar App prior to the start of the next booking. This ensures that all the information regarding the car, the trip, and customer experience is captured so that we can serve you and our customers better.

Worry not, since your car is on a listing you will be eligible for revenue every hour until the end of the same.

• Zoomcar will compensate you for any challans raised during bookings. However, you will be responsible for paying for any challans raised while the car is with you.

• In event of any accident caused by Zoomcar lessee(Guest), Zoomcar will take care of the logistics and the cost of repair. Having said that, we do understand the inconvenience caused to you because the car wouldn’t be available to you for some time. To make up for it,  Zoomcar will be liable to provide monetary compensation or a replacement car.

lessor (Host) is responsible for maintaining the cleanliness of the car at the start of every booking so that there is a seamless experience for our renters.

• The spare key will be available with the car owner.
• The car owner might be reached out to in case of unlock issues via keyless entry system.

• In an event where the car has been damaged during a booking Zoomcar will get it repaired at it’s pre designated garage partners and Zoomcar will have the sole discretion to get it repaired from garages of their choice.

• No to ensure lessee(Guest) privacy you won't have GPS visibility, however Zoomcar will be monitoring the same at their end.

• Earnings from lessor (Host) by Zoomcar program will vary depending on the car type and the number of days the car is listed on the lessor (Host) by Zoomcar platform.
•  Sharing your car allows you to substantially recover car related expenses and Earn while sitting at home.

Since there is no acceptance required when a booking is assigned to you, you won't be able to cancel any bookings.

However, if you don't provide the car to a guest, it'll be considered a cancelled booking and will lead to a bad experience for the guest and affect your ratings negatively.

Important: You will receive a 1-star rating for the first cancellation. Multiple cancellations will result in harsher penalties. Also, for each booking that is not served, a penalty equivalent to 30% of the booking fare will be applied to your account.

• Zoomcar does not take any responsibility for personal belongings left by the lessor (Host) in the car. When you create a listing, Zoomcar makes the car available to Zoomcar lessee (Guest) for booking. To provide best in class car experience ensure that your car is ready for bookings. As part of the car deemed ready, please remove all your personal belongings from the car.

In case your car is caught by the police under any circumstance during a booking, Zoomcar central and on-ground team will assist you at every step in getting the car released. 

• In case a third party is injured by a lessee (Guest) while driving your car, Zoomcar will post an internal inspection if approved will cover for TP loss. For details please refer to terms and condition agreement.

• If such an incident occurs, Zoomcar's central and on-ground team will assist you in all legal and insurance formalities. You'll also receive compensation as per the predetermined IDV in our policy post investigation. 

• In case your car is damaged while it’s not on booking, Zoomcar will not be responsible for getting it repaired.

Please report the damage to us within 24 hours of the booking end time through the post-booking checklist on the app. Make sure the car is not used for personal use after booking completion.

As a Host, you have an SOS option in the chatbot to get assistance. Zoomcar will connect with you and help in getting the car back safely. Also, you will receive additional payment for the extra duration the car is used.

Cars with an on-road price of  Rs 35 lakh and above are considered luxury cars.

• If a booking is allocated to the lessor's (Host) Car, the lessor (Host) is required to serve that booking. Any denial will impact Zoomcar lessee (Guest) experience & will negatively impact the lessor (Host) ratings leading to lower booking in the future. Resulting into the delisting from the Zoomcar's Platform after repeated offenses.

• If a booking is allocated to the lessor's (Host) Car, the lessor (Host) is required to serve that booking. Any cancellation or rescheduling will lead to negative impact on lessor (Host) rating leading to lower booking in the future. Resulting into the delisting from the Zoomcar's Platform after repeated offenses.

Lessor (Host) will be responsible for filling Car ready checklist. Disputes will not be accepted if the start & end checklist is not filled. Option to fill the checklist will be available 12 hours before the listing start time.

Lessor (Host) would be solely responsible to ensure car cleanliness before the booking start time. Should the car be returned in a messed up condition it is advisable that the lessor (Host) fill the booking end checklist along with appropriate images. In such cases, washing of removables (for foot mats etc) would be reimbursed at ₹500 and interior washing / dry cleaning (for seat covers, door panels) would be reimbursed at ₹1,500.

We recommend lessor (Host) to fill the booking end checklist and we will take action accordingly. In the interim, Zoomcar would request lessor (Host) to have the vehicle cleaned for the next booking.

We have identified a list of parts that are frequently touched and should be cleaned, details below 

• High touch points Door Handle Control Stalks, Document Pouch Roof Above Handle Air Vents Central Storage Compartment Inner Door Release Dashboard Cup Holders Window Switches Bonnet Rear View Mirror Door Packets Power Button/Key Entry Interior Lights Seat Belt Gear Shift Grab-Handle Seat Belt Clips Multimedia Screen Key Seat Adjust Buttons AC Controls Headrests Steering Wheels Parking Brakes Seat Pockets Horn Glove Box Fuel Cap Boot Handle

• Car should be kept clean (exterior and interior)  at least 30 mins before booking starts.
• Car should be in drivable condition.
• Car should be present at the designated listing location.
• All the documents should be present in the glove box of the car along with the keys
• Stepney tyre should be in good condition.
• Must have the required fuel to ensure the drivability & smooth Guest Car pickup experience.
  

Taking care of the car is important, it is equally important to notify us/fill the checklist when there is damage to the car. Please go through the video below to understand what lessor (Host) need to take care of a car.

Very rarely, in only 1 in 100 bookings, there is a possibility of the car getting damaged to the point of it being un-drivable. Zoomcar has a Zero Cost & robust damage policy to ensure 100% protection for hosts. Any damages (small or big) that happen during a booking by the Guest is covered by Zoomcar. 

Please report the damage to us within 24 hours of the booking end time. Lessor (Host) can report damages post booking through the checklist. Zoomcar will only consider damages where the car was not used by the lessor (Host) post booking

Lessor (Host) can report damages post every booking through the checklist. Lessor (Host) is required to report damage within 24 hours after the booking end time. Zoomcar will only consider damages where the car was not used by the lessor (Host) post booking

• Zoomcar will verify the damages with checklist images and classify them post which lessor (Host) can decide whether he/she wants to repair now or continue earning by repairing later.
• In case lessor (Host) wish to get it repaired, he/she can delist his/her car to avoid bookings. Select a garage from Zoomcar's list of network garages shared along with damage classification ticket update and coordinate with the garage for pick-up or drop off the vehicle by her/him. Zoomcar will approve the scope and take care of damage expenses.
  
  

All damages that occur during a booking and are raised through the checklist will be covered by Zoomcar. However, regular servicing & maintenance of the car is the responsibility of the Host. If the car gets damaged due to negligence, poor maintenance or lack of timely servicing, then the liability for the damage rests with the Hosts.

Lessor (Host) can select the garage of his/her choice from the list shared by Zoomcar along with the damage classification ticket update. Garage address, contact details are shared in the same list.

If the car is in a drivable condition or the damage is not immediately repairable, lessor (Host) will have to take the car to the selected garage whereas, if the damage is immediately repairable and not in a drivable condition lessor (Host) can request the selected garage for a pick-up.

Once the lessor (Host) receives the garage list from Zoomcar, the lessor (Host) can contact any garage of his/her choice. He/she can take the car, or request a pick-up, and forward the ticket confirmation mail shared by Zoomcar with the garage which stands as the proof.

No, Zoomcar will take care of all the damage expenses(Within the scope) incurred during a booking.

If lessor (Host) chooses to repair the car later, he/she can continue the listing and keep earning.
Lessor (Host) can take the car to the garage at any time along with the ticket confirmation mail and get it repaired.

Major damages that affect the drivability of the car are immediately repairable. whereas, smaller damages (scratches), etc which do not affect the driveability of the car are Non-Immediately repairable damages.

The longer the car is listed on the platform, the higher the revenue that lessor (Host) make on the car. If Zoomcar starts taking cars to workshop for small / minor / non-immediately repairable damages, lessor (Host) will lose a lot of potential revenue

Once lessor (Host) reports damage through the checklist, looking at the images uploaded by lessor (Host), Zoomcar will try to determine if the damage affects the driveability of the car. If it does then Zoomcar deem the damage as immediately repairable. Lessor (Host) will get an update on his/her ticket telling him/her whether the damage is immediately repairable or non-immediately repairable.

i. In case of accident/ damage caused by the lessee (Guest) or Zoomcar, the lessor (Host) shall be entitled to a downtime compensation of INR 300 (Three Hundred rupees only) per day. ii. The amount shall be paid 36 hours after the car is taken to the designated workshop for a maximum of 4 weeks till the vehicle is in the designated workshop. iii. No Downtime is provided if the lessor's (Host) car is out of production as it is difficult to find the spare parts. Ex- Polo, Ford vehicles etc.

Lessors (Host) are requested to look through the vehicle details online, they can find if the car is out of production or in production.

Lessor (Host) will get a downtime for 12 hours, Since, downtime eligibility starts from 36 hours after the car is taken to the workshop.

No, lessor (Host) will be eligible for downtime from 36 hours after the car is taken to the workshop.

It’s entirely up to you, we trust our hosts to provide a great experience to our guests. Keep in mind that better experience for guests = better ratings for you.

We encourage our guests to bring back the vehicle at the same fuel level as the start. However Zoomcar doesn’t mandate any fuel requirement from host or guest’s end.

The host and guest are responsible for resolving fuel-related concerns among themselves.

Host have to install and maintain FASTag for the vehicle. Host should provide details to guest to recharge and use FASTag during the trip.

FASTag is needed by guests in over 50% bookings and becomes an important criteria for car selection. Having a FASTag improves your chance of getting a booking

Zoomcar FASTag will be deactivated from our end once you have updated personal FASTag details. We will close the Zoomcar FASTag by 23rd June if we don't receive any response

You can purchase and activate any FASTag & attach to the vehicle. If you plan to put a paytm FASTag for your vehicle, please wait till 23rd June because there cannot be two PayTm FASTag associated to the same vehicle   

FASTag details can be updated in the host app. Update Now!

Guest will recharge the FASTag as per their usage for the booking. Host should provide Fastag service provider details which is visible in the Fastag sticker(ex- ICICI, paytm, YES bank) with the guest through the 2 way chat before the booking.

Please note that the FASTag transaction will be between you and the guest and Zoomcar will not be liable to refund any fastag amount that the guest uses. It is advisable to let the guest recharge the FASTag on their own.

We request you to settle this with the guest after the trip. The FASTag transaction will be between you and guest and Zoomcar will not be liable for any refund to host or guest